Which channels does the unified inbox support?

WhatsApp (Official API + QR), Instagram, Facebook Messenger, Telegram, SMS, and Webchat. Every channel lands in the same inbox with consistent conversation tools.

Can the AI and a human agent both touch the same conversation?

Yes. The AI handles the conversation by default. Any agent can take over with one click, the AI gracefully steps aside. When the agent is done, hand it back. The conversation history is shared, no context is ever lost.

How does conversation routing work?

Route by channel, tag, language, pipeline stage, or any custom rule. Send conversations to a team, a specific agent, or an AI assistant. Smart routing rules fire automatically on every new conversation.

Can my team work from mobile?

Yes. Native iOS and Android apps mirror the desktop inbox. Reply, take over from the AI, move pipelines, attach media, all from your pocket, with push notifications on every assignment.

Does the inbox show conversation history across channels?

Yes. A contact's full history is visible regardless of which channel they messaged on. WhatsApp yesterday, Instagram today, all in one timeline next to their CRM card.

Can I send voice notes, files, and media from the inbox?

Yes. Voice notes (with AI transcription), images, documents, location pins, templates, and quick replies. Everything a modern messaging app supports, available to every agent.

Is real-time presence supported?

Yes. See who is typing, who is online, who is replying. Avoid double-replies. Watch the AI compose a response live before you take over.

LIVE CHAT · UNIFIED INBOX

Every channel. One inbox.AI and humans, side by side.

Name: Live Chat · Unified Inbox
Brand: ReplyAgent
Availability: InStock

ReplyAgent's live chat is the real-time command center for every conversation your business has. WhatsApp, Instagram, Messenger, Telegram, SMS, and Webchat, in one inbox. Route to a team, a specific agent, or an AI assistant. Take over from the AI in one click, hand it back when you're done. No tabs, no copy-paste, no lost context.

Instagram

Messenger

SMS

Webchat

6 channels in one inboxReal-time AI ⇄ human handoffRoute by team, agent, or rule

Open the Inbox Free Schedule a Call

No credit card · Free workspace · Setup in under 5 minutes

WHY THE REPLYAGENT INBOX

The conversation surface your team actually wants to live in.

Most inboxes are just an aggregator. Ours is a routing engine, a CRM, an AI handoff station, and a team chat, all in one tab.

One inbox, every channel

Every message your business gets, from any channel, in one real-time inbox. Filter by channel, status, agent, tag, or pipeline stage.

AI ⇄ human handoff

The AI handles the easy ones. The moment context calls for a human, take over with one click. Hand it back when you are done.

Route by team, agent, or rule

Smart routing rules assign new conversations to the right team, the right agent, or the right AI assistant automatically.

EVERY CHANNEL · ONE WORKFLOW

Six channels. One operator workflow.

Stop juggling tabs. Reply on WhatsApp, then Instagram, then SMS, without changing tools, losing context, or copying anything.

Official API + QR. Templates, media, voice notes, all native.

Instagram

DMs, story replies, comments. Native Meta integration.

Messenger

Facebook's massive Messenger audience, with rich media support.

Direct chats with full media, inline buttons, and read receipts.

SMS · Twilio

Global SMS coverage powered by Twilio carrier infrastructure.

Webchat

Branded chat widget for your site, with full inbox parity.

UNIFIED INBOX

Every message. One real-time view.

The inbox updates in real time as messages land. Filter by channel, status, agent, tag, or pipeline. Pin priority conversations. Mark resolved. Track unread counts per team. Built for the operator running 50+ conversations at once.

Real-time message stream across every channel
Filter by channel, status, agent, tag, or pipeline stage
Per-conversation read receipts and typing indicators
Pin, archive, mute, and resolve, with team-wide visibility

Unified live chat inbox showing conversations across every channel

AI ⇄ HUMAN HANDOFF

AI handles the volume. Humans handle the nuance.

Your AI Studio assistant answers by default. The moment context shifts (a refund request, a high-value lead, a complaint), an agent steps in with one click. The AI pauses, full context preserved, agent picks up mid-sentence. Hand it back when done.

Take over from the AI with one click, mid-conversation
Conversation history and AI context preserved end to end
Hand it back to the AI when the human part is done
AI suggested replies surface inside the composer for the agent

Agent taking over a conversation from the AI assistant

ROUTING & DELEGATION

The right conversation, the right operator, every time.

Smart routing assigns every new conversation to a team, a specific agent, or an AI assistant. Route by channel, language, pipeline stage, tag, or any custom rule. Round-robin within a team. Auto-reassign on absence. Escalate on inactivity.

Route to a team, a specific agent, or an AI assistant
Rules by channel, language, tag, pipeline, or custom field
Round-robin distribution within a team
Auto-reassign on agent absence or inactivity

Routing a conversation to a specific agent or team

CRM INSIDE THE INBOX

Every conversation, a full CRM card.

Every chat opens next to the contact's CRM card. See their pipeline stage, custom fields, tags, notes, payment history, and every previous conversation across every channel. Edit fields, move pipeline stages, add notes, all without leaving the inbox.

Full contact card visible next to every conversation
Edit fields, move pipeline stages, add tags inline
Conversation history across every channel in one timeline
Notes, files, and team comments shared across agents

Live chat inbox with full CRM contact card visible

THREE WAYS TO DELEGATE

AI. Team. Agent. One click each.

Every conversation belongs to someone. Pick who. Change your mind. Hand it off. The system keeps the context, you keep the customer.

Delegate to AI

Let your AI Studio assistant handle the conversation. Take back over the second something nuanced lands.

Delegate to a team

Route to Sales, Support, Billing, or any team you define. Round-robin distribution inside the team.

Assign to a specific agent

Pick the human, hand it over, push-notify them. The conversation lands in their personal queue.

REAL-TIME EVERYTHING

Live messages. Live presence. Live everything.

Every message, every status change, every assignment, every read receipt, in real time. No refresh. No polling. No delay.

Real-time message stream

Inbound messages appear the instant they land, no refresh required.

Typing & read indicators

See who is typing, who has read, who is online.

Push notifications

Mobile and desktop push on assignments, mentions, and overdue replies.

Live AI composing

Watch the AI draft a response before you decide to take over.

BUILT FOR THE OPERATOR

The composer a high-volume team deserves.

Every shortcut, every tool, every feature your team wishes they had, in one composer that respects how fast you actually work.

Templates

Send Meta-approved WhatsApp templates with one click.

Media gallery

Drag-drop images, documents, videos, and audio.

Voice notes

Record voice notes inbound and outbound, with AI transcription.

Canned replies

Team-wide shortcuts for the answers you send every day.

AI translation

Inbound and outbound translation across 60+ languages.

AI grammar polish

On-brand tone, polished spelling, one keystroke.

AI compose

Draft a reply from a one-line prompt. Edit. Send.

Tags & notes

Tag the conversation, attach notes, share with the team.

MOBILE APPS · THREE WAYS TO SHIP

Put a mobile app in your clients' hands.

Pick the branding tier that fits each client: launch fast with ReplyAgent, ship under our neutral Mobile Chat brand, or go fully white-label with your own logo on the App Store and Google Play.

Available now

ReplyAgent

ReplyAgent App

The official ReplyAgent mobile app, already live on the App Store and Google Play. Zero setup. Your clients download it today and start managing conversations from anywhere.

Launch speed

100%

Your branding

View on the stores