Privacy Policy

1. Overview

Connecta Group Corporation ("ReplyAgent," "we," "us," and "our") respects your privacy and is committed to protecting it through compliance with this Privacy Policy ("Privacy Policy"). This Privacy Policy describes how we collect and use your Personal Information when you visit our website at https://www.replyagent.com or otherwise use the Platform as described further in the Terms of Service, and that you may provide in electronic messages to ReplyAgent.

Please read this Privacy Policy to understand our policies and practices regarding your Personal Information and how we will handle it. If you do not agree with our policies and practices, do not use the Platform. By accessing or using the Platform, you agree and consent to this Privacy Policy.

ReplyAgent may change this Privacy Policy at any time, at its discretion. Your continued use of the Platform after we make changes is deemed to be acceptance of and consent to those changes, so please check the Privacy Policy periodically for updates.

This Privacy Policy is subject to and governed by the ReplyAgent Terms of Service. The Services are part of the Platform and are described further in the Terms of Service.

2. The Types of Information That ReplyAgent Collects About You and How ReplyAgent Collects Information About You

ReplyAgent may collect two types of information from you when you visit the Platform: Personal Information and Non-Personal Information (collectively "Information").

• "Personal Information" refers to data by which you may be personally identified, such as name, email address, employer, job title and department, and telephone number.
• "Non-Personal Information" means data that is about you, but does not identify you specifically. If you do nothing during your visit to our Platform but browse, read pages, or view content, we will gather and store Information about your visit that does not identify you personally.

We collect Information:

• Directly from you when you provide it to us. When you subscribe to a newsletter, create an account, make a purchase or request information from ReplyAgent, we will ask for things like your name, contact, billing, shipping and communication information, and account ID or credentials in order to fulfill your request.
• From third parties. We obtain information through partners, vendors, suppliers and other third parties. The parties from whom we obtain information are typically corporate enterprises and they may be located in any of the locations in which we do business.
• Automatically as you navigate through the Platform. We collect information about how you interact with the Platform through the use of cookies, pixel tags, and similar technologies.

3. How ReplyAgent Uses Personal Information It Collects About You and the Purposes for the Collection and Use

We use Personal Information that we collect about you or that you provide to us for the following purposes:

• For Functionality and Development of the Platform and ReplyAgent Services. We use information to provide, offer, and personalize the Platform and other ReplyAgent Services provided to you.
• For Customer Support, Platform Updating and Reporting. The Platform may use information to provide ReplyAgent with updates and reports, and to check that the Platform is working properly.
• For Business Operations. We use information to operate our business; for example, to perform accounting, auditing, billing, reconciliation, and collection activities.
• To Communicate. We use contact information to send messages; to provide ReplyAgent Services; to respond to customer service requests.
• For Advertising and Marketing. We may use Personal Information collected from you to enable us to provide personalized content and to study the effectiveness of advertising and marketing campaigns.
• For Statistical Purposes to Improve the Platform. We may compile Platform statistics into traffic reports, which help ReplyAgent understand, anticipate, and respond to user needs.

LEGAL BASIS FOR OUR USE (APPLICABLE ONLY TO EEA AND UNITED KINGDOM VISITORS)

If you are in the European Economic Area or the United Kingdom, our legal basis for collecting and using the Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it.

ReplyAgent is the Data Controller of all Personal Information collected through the Platform in the EEA and the United Kingdom.

RETENTION OF YOUR PERSONAL INFORMATION

We will only retain your Personal Information for as long as reasonably necessary to fulfill the purposes we collected it for.

4. How ReplyAgent Protects Your Information

The Platform is designed to provide reasonable and appropriate administrative, technical and organizational security measures to protect your Personal Information against risks such as temporary or permanent loss, destruction, and unauthorized or unlawful access, alteration, use or disclosure.

5. When ReplyAgent Shares Your Information

We work through our affiliates to provide the Platform and other ReplyAgent Services. We also work with authorized suppliers and business partners.

We also share information with third parties for advertising and marketing; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of the Platform; and to protect our legal rights.

• With Affiliates and Subsidiaries. For purposes limited to and consistent with this Privacy Policy.
• With Suppliers. Our authorized vendors and suppliers may require Personal Information to provide services we have contracted for.
• With Partners. We occasionally have relationships with third parties that are working with us to offer certain opportunities.
• For Advertising and Marketing. We share your information with our third-party company partners to prepare and deliver advertising and marketing content.
• Sales, Mergers & Acquisitions. We may disclose Personal Information as part of a contemplated or actual corporate transaction.
• With Your Consent. ReplyAgent may disclose your Personal Information to any other person or entity where you consent to the disclosure.

ReplyAgent does not sell any of your Personal Information for monetary compensation.

6. Information From Children

We do not knowingly collect, use, or disclose Information from children under 16. If we learn that we have collected the Personal Information of a child under 16, we will take steps to delete the information as soon as possible.

7. Links to Other Websites and Services

We are not responsible for the practices employed by websites or services linked to or from the Platform, including the information or content contained therein.

8. Do Not Track

Some browsers incorporate a "Do Not Track" ("DNT") feature that, when turned on, signals to websites and online services that you do not want to be tracked. At this time, the Platform does not respond to DNT signals.

9. YOUR LEGAL RIGHTS

ReplyAgent respects your rights in how your Personal Information is used and shared. Depending on where you live, you may have rights to request access or corrections to your personal data.

10. European Privacy Rights

If you are in Europe, you may have additional rights under the GDPR, the UK GDPR, or nFADP.

• Access, Correction to or Deletion of Your Information. If you would like to correct or update your Personal Information, or to request access to or deletion of your Personal Information, you may contact us.
• Data Privacy Rights Specific to Individuals in the European Economic Area, the United Kingdom, and Switzerland. You can object to processing of your Personal Information, ask us to restrict processing, or request portability.
• Advertising and Marketing Choices. We give you many choices regarding our use and disclosure of your Personal Information for advertising and marketing purposes.

11. International Compliance

ReplyAgent is a global company with its headquarters in the United States. As such, we may transfer your Personal Information between the United States and our affiliates and business partners in other countries.

ReplyAgent transfers information internationally in order to operate efficiently, to improve performance, and to create redundancies to protect information.

12. Data Privacy Framework

Connecta Group Corporation complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework.

To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/

13. California Privacy Rights

This section is addressed to California residents only and provides more information about your rights under the California Consumer Privacy Act or "CCPA".

ReplyAgent does not sell your Personal Information. If you wish to exercise your right to opt-out, you may do so by using the details in the "HOW TO CONTACT US" section.

The categories of Personal Information collected, disclosed, and sold from California residents over the preceding 12 months include:

14. Colorado Privacy Rights

This section is addressed to Colorado residents only and provides more information about your rights under the Colorado Privacy Act or "CPA".

You can request access to, correction of or deletion of your Personal Information by using the details in the "HOW TO CONTACT US" section.

15. Connecticut Privacy Rights

This section is addressed to Connecticut residents only and provides more information about your rights under the Connecticut Data Privacy Act or "CTDPA".

16. Utah Privacy Rights

This section is addressed to Utah residents only and provides more information about your rights under the Utah Consumer Privacy Act or "UCPA".

17. Virginia Privacy Rights

This section is addressed to Virginia residents only and provides more information about your rights under Virginia's Consumer Data Protection Act or "VCDPA".

You can request access to, correction of or deletion of your Personal Information by using the details in the "HOW TO CONTACT US" section.