Does ReplyAgent integrate with Shopify?

Yes. ReplyAgent integrates with Shopify and WooCommerce for automated order updates, cart recovery, and product catalog sync. You can also connect via Make.com or our API.

Can I send promotional messages on WhatsApp?

Yes. With the official WhatsApp API, you can send approved marketing templates for promotions, flash sales, and product launches to opted-in customers.

How does AI handle product questions?

Train the AI on your product catalog, FAQs, and policies. It can answer questions about sizing, shipping, returns, and availability in seconds, and hand off to a human when needed.

WhatsApp CRM for E-commerce & Online Stores

Recover abandoned carts, automate order updates, and drive repeat purchases through conversational commerce on WhatsApp.

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Challenges in E-commerce

Common problems that ReplyAgent solves for e-commerce businesses.

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Cart Abandonment

70% of online shopping carts are abandoned. Most recovery emails go unread, but WhatsApp messages get 98% open rates.

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Support Overload

Repetitive questions about shipping, returns, and sizing overwhelm support teams, especially during sales events.

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Low Repeat Purchase Rate

Without proactive re-engagement, one-time buyers rarely return, driving up customer acquisition costs.

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Fragmented Customer Data

Customer conversations happen across email, Instagram, WhatsApp, and your website with no unified view.

How ReplyAgent Solves It

Purpose-built features for e-commerce businesses.

Smart Flows

Cart Recovery Automation

Trigger personalized WhatsApp messages when customers abandon their cart. Include product images, discount codes, and one-click checkout links.

AI Chatbot

AI Shopping Assistant

Let customers browse products, check availability, get size recommendations, and place orders, all through WhatsApp conversation.

Broadcasts

Order Status Updates

Send automated order confirmations, shipping updates, and delivery notifications via WhatsApp templates.

Unified Inbox

Multi-Channel Inbox

Manage WhatsApp, Instagram, Messenger, and website chat conversations in one inbox with full customer purchase history.

Automation Use Cases

Real automation flows you can set up in minutes.

Abandoned Cart Recovery

Automatically reach out to customers who left items in their cart with personalized WhatsApp reminders.

Customer adds items to cart but doesn't complete purchase

Smart Flow triggers WhatsApp message after 1 hour

Message includes product images and a discount code

Customer clicks link and completes purchase

Order confirmation sent automatically via WhatsApp

Product Recommendation Bot

AI-powered product recommendations based on customer preferences and purchase history.

Customer asks for product recommendations on WhatsApp

AI analyzes preferences and browsing history

Personalized product suggestions with images sent

Customer selects and receives checkout link

Post-purchase follow-up for review and cross-sell

Flash Sale Broadcast

Drive traffic and sales with targeted WhatsApp broadcasts during promotional events.

Create promotional campaign with product highlights

Segment customers by purchase history and preferences

Send broadcast with images, prices, and CTA buttons

Track engagement, clicks, and conversions in real-time

"WhatsApp cart recovery messages convert 3x better than email for us. ReplyAgent made it easy to set up and the AI handles most customer questions automatically."

E-commerce Professional

Online Store Owner

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